Frequently Asked Questions

Frequently Asked Questions

Do I need a referral?

For Medicare funding and some types of DVA we do require you to have a Doctors referral in order to receive Physiotherapy or Exercise Physiology treatment.  You do NOT need a referral however if you are a private patient and may just book direct online or call to book on 8682 6665.

Do I need to pre-book?

Our Physios & Exercise Physiologists work with pre-booked appointments and are often filled up days or weeks in advance. If you are just visiting Port Lincoln for the day, you are welcome to pop in and see if there has been any last minute availability, however it is recommended you book in advance. If there are no appointments available for the day you were hoping, our admin team will happily add you to the waiting list and book you for the next available in the interim.

How long will my appointment be?

Your initial appointment will be approximately 40 minutes with each subsequent visit lasting 30 minutes. Women’s Health initial consults will be 1 hour.

What should I bring?

We ask all patients to bring along all relevant information in relation to your injury including X-ray’s, CT scans, MRI scans and ultrasounds. If you are a Workcover, Third Party, Veterans Affairs or Medicare patient you will need to bring with you a Doctors referral. If you have Extras cover with a private health fund, don't forget to bring your member card.

What should I wear?

If you're coming in for Physiotherapy, your Physio will need to have access to the body part that you're coming in for, so if it is for a knee issue or anywhere else on your leg/foot, we recommend wearing a pair of shorts and shoes that can be removed easily. For a shoulder or upper arm, if you are not comfortable in taking your shirt off or removing layers down to your bra, we recommend wearing a singlet that you will be able to easily slide your arm out of.

Otherwise, we recommend wearing clothes that are easy to move in. If you're coming in for Exercise Physiology, or for a Functional Assessment, we recommend also wearing supportive footwear.

You are welcome to bring these as a change of clothes if you're coming straight from work, and you may change in the bathroom before your appointment. If you're unsure where the bathrooms are, our friendly admin staff will be able to point you in the right direction.

Where do I go & is there parking?

Our Port Lincoln clinic is located at 17 Edinburgh Street. There is parking out the front as well as along the street. Entry is via the side doors on the white part of the building, just off the road.

Once inside, our friendly admin team will great you, introduce you to the facilities and you will be invited to take a seat until your scheduled appointment.

Head to our Locations tab under to find out more about Tumby Bay.

What do I need to know about payments?

We accept cash and also have Eftpos facilities for credit and debit cards.

Clients with Private Health Insurance
Our admin team also have HICAPs available for those of you who have Private Health Insurance with Extras for Physio +/- Exercise Physiology. To use HICAPs, you need to bring your Private Health Insurance card with you, and then we simply swipe that first and your health fund pay their part, and you are just left to pay the gap. The gap differs for everyone and depends on your health fund, level of cover, and what service you used. If you do not have your Private Health card, you will need to pay for the consult in full and our admin team will give you the invoice and you will be able to claim your rebate back manually through your health fund. All payments are required on the day of your appointment. We accept all Private Health Insurance funds.

Clients on Medicare 'Team Care Arrangements' with an 'EPC'
Firstly, please note that Medicare does not cover the full amount of the session and that you will have to pay a gap. To process your Medicare plan, we need to have the care plan before your session which must be filled out in full by your GP and not have expired, otherwise it will not let us do your claim. On the day of your session, you will be required to pay for the session fee in full upfront, and then we will process your Medicare rebate back onto your debit card on the spot. Please note, this system will let you pay the full amount by either cash, credit card, or debit card, but your rebate can only go back onto a debit card. All payments are required on the day of your appointment. If you do not have a debit card, once you have paid for your consult, you will be given an invoice to take into Medicare (which luckily is only across the road!) to organise your rebate directly with them. Please note that Medicare only allow up to 5 sessions in each calendar year across the whole of allied health.

Clients attending via a Third Party (Return to Work SA, MAC etc)
As long as your claim is approved and active, we will bill the third party directly.

Group & Class Payments
In some instances after a Group or Class, you may be sent an invoice to pay via Stripe. Stripe is a secure payment platform which enables you to pay the invoice directly. To learn more about Stripe head to their website: https://stripe.com/au

What happens at my first session?

The first thing that will happen is you will meet your Physio or Exercise Physiologist and discuss with them what it is that has lead you to make the appointment. This session is all about making a plan and for that, we first need to get to know you, your body & your goals. We will ask a series of questions that will help us to identify all the contributing factors to your issue and help you to set some goals you would like to achieve. The more information you can give us, the easier it will be for us to get you there.

We will then perform a thorough physical examination, assessing you by touch and movement, to help us determine exactly what might be causing your limitation, pain, or whatever it is that you are seeking treatment for. Once we have fully assessed you, we will explain to you what is the cause of your complaint, and discuss with you a suitable management plan which may include hands on treatment (physio only), exercises, activity modification etc. You will have the chance to ask as many questions as you like along the way and the aim is for you to leave knowing exactly what you need to do moving forwards.

How many sessions are needed?

The number of sessions required depends entirely on the condition you present with however we aim to treat you as effectively as possible by reducing your symptoms and providing you with strategies to help manage your condition and optimise your recovery. The average number of sessions for acute conditions can be 6-10, however if you have had a condition for a long time, it is likely to require more than this.

Book online

Do I need a referral?

For Medicare funding and some types of DVA we do require you to have a Doctors referral in order to receive Physiotherapy or Exercise Physiology treatment.  You do NOT need a referral however if you are a private patient and may just book direct online or call to book on 8682 6665.

Do I need to pre-book?

Our Physios & Exercise Physiologists work with pre-booked appointments and are often filled up days or weeks in advance. If you are just visiting Port Lincoln for the day, you are welcome to pop in and see if there has been any last minute availability, however it is recommended you book in advance. If there are no appointments available for the day you were hoping, our admin team will happily add you to the waiting list and book you for the next available in the interim.

How long will my appointment be?

Your initial appointment will be approximately 40 minutes with each subsequent visit lasting 30 minutes. Women’s Health initial consults will be 1 hour.

What should I bring?

We ask all patients to bring along all relevant information in relation to your injury including X-ray’s, CT scans, MRI scans and ultrasounds. If you are a Workcover, Third Party, Veterans Affairs or Medicare patient you will need to bring with you a Doctors referral. If you have Extras cover with a private health fund, don't forget to bring your member card.

What should I wear?

If you're coming in for Physiotherapy, your Physio will need to have access to the body part that you're coming in for, so if it is for a knee issue or anywhere else on your leg/foot, we recommend wearing a pair of shorts and shoes that can be removed easily. For a shoulder or upper arm, if you are not comfortable in taking your shirt off or removing layers down to your bra, we recommend wearing a singlet that you will be able to easily slide your arm out of.

Otherwise, we recommend wearing clothes that are easy to move in. If you're coming in for Exercise Physiology, or for a Functional Assessment, we recommend also wearing supportive footwear.

You are welcome to bring these as a change of clothes if you're coming straight from work, and you may change in the bathroom before your appointment. If you're unsure where the bathrooms are, our friendly admin staff will be able to point you in the right direction.

Where do I go & is there parking?

Our Port Lincoln clinic is located at 17 Edinburgh Street. There is parking out the front as well as along the street. Entry is via the side doors on the white part of the building, just off the road.

Once inside, our friendly admin team will great you, introduce you to the facilities and you will be invited to take a seat until your scheduled appointment.

Head to our Locations tab under to find out more about Tumby Bay.

What do I need to know about payments?

We accept cash and also have Eftpos facilities for credit and debit cards.

Clients with Private Health Insurance
Our admin team also have HICAPs available for those of you who have Private Health Insurance with Extras for Physio +/- Exercise Physiology. To use HICAPs, you need to bring your Private Health Insurance card with you, and then we simply swipe that first and your health fund pay their part, and you are just left to pay the gap. The gap differs for everyone and depends on your health fund, level of cover, and what service you used. If you do not have your Private Health card, you will need to pay for the consult in full and our admin team will give you the invoice and you will be able to claim your rebate back manually through your health fund. All payments are required on the day of your appointment. We accept all Private Health Insurance funds.

Clients on Medicare 'Team Care Arrangements' with an 'EPC'
Firstly, please note that Medicare does not cover the full amount of the session and that you will have to pay a gap. To process your Medicare plan, we need to have the care plan before your session which must be filled out in full by your GP and not have expired, otherwise it will not let us do your claim. On the day of your session, you will be required to pay for the session fee in full upfront, and then we will process your Medicare rebate back onto your debit card on the spot. Please note, this system will let you pay the full amount by either cash, credit card, or debit card, but your rebate can only go back onto a debit card. All payments are required on the day of your appointment. If you do not have a debit card, once you have paid for your consult, you will be given an invoice to take into Medicare (which luckily is only across the road!) to organise your rebate directly with them. Please note that Medicare only allow up to 5 sessions in each calendar year across the whole of allied health.

Clients attending via a Third Party (Return to Work SA, MAC etc)
As long as your claim is approved and active, we will bill the third party directly.

Group & Class Payments
In some instances after a Group or Class, you may be sent an invoice to pay via Stripe. Stripe is a secure payment platform which enables you to pay the invoice directly. To learn more about Stripe head to their website: https://stripe.com/au

What happens at my first session?

The first thing that will happen is you will meet your Physio or Exercise Physiologist and discuss with them what it is that has lead you to make the appointment. This session is all about making a plan and for that, we first need to get to know you, your body & your goals. We will ask a series of questions that will help us to identify all the contributing factors to your issue and help you to set some goals you would like to achieve. The more information you can give us, the easier it will be for us to get you there.

We will then perform a thorough physical examination, assessing you by touch and movement, to help us determine exactly what might be causing your limitation, pain, or whatever it is that you are seeking treatment for. Once we have fully assessed you, we will explain to you what is the cause of your complaint, and discuss with you a suitable management plan which may include hands on treatment (physio only), exercises, activity modification etc. You will have the chance to ask as many questions as you like along the way and the aim is for you to leave knowing exactly what you need to do moving forwards.

How many sessions are needed?

The number of sessions required depends entirely on the condition you present with however we aim to treat you as effectively as possible by reducing your symptoms and providing you with strategies to help manage your condition and optimise your recovery. The average number of sessions for acute conditions can be 6-10, however if you have had a condition for a long time, it is likely to require more than this.